Redfish Labs, Inc. dba Torch Leadership Labs
Redfish Labs, Inc. dba Everwise

Torch Responsible Disclosure Policy

Last Updated on May 13, 2024

 

Purpose

Data security is a top priority for Torch, and Torch believes that working with skilled security researchers can identify weaknesses in any technology. If you believe you’ve found a security vulnerability in Torch’s service, please notify us; we will work with you to resolve the issue promptly.

 

Disclosure Policy

  • If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@torch.io. We will acknowledge your email within 24 hours.
  • Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within 24 hours of disclosure.
  • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Torch service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

 

Exclusions

  • While researching, we’d like you to refrain from:
    • Distributed Denial of Service (DDoS)
    • Spamming
    • Social engineering or phishing of Torch employees or contractors
    • Any attacks against Torch’s physical property or data centers

    Thank you for helping to keep Torch and our users safe!

 

Changes

We may revise these guidelines from time to time. The most current version of the guidelines will be available at https://torch.io/disclosure.

Contact

Torch is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at security@torch.io.