Human Coaching.
AI Practice.
Winning Progress

Torch’s leadership coaching platform brings experienced coaches, Spark AI practice and program reporting together. Help leaders work on the challenges that matter to your business, and give talent teams a clearer view of their development.

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Torch coaching-impact dashboard concept with a worthwhileness trend, participant sentiment and program signals using fictional Meridian data — **Is the experience making a difference?**View full size
Dashboard concepts shown with demonstration data.

One place to support
your coaching program.

Human coachingExperienced coaches Spark AIPractice and reflection Program insight360 feedback and themes

One platform.
Four perspectives.

Explore how program managers, participants and coaches use Torch, then see an example of the evidence a finance team can use to assess renewal.

For program managers

See where your leaders need support.

Organizational Insights summarizes challenges reported through 360 feedback. Coaching Themes shows what participants are working on with their coaches. Together, these reports help you understand the issues leaders face and decide where to focus development.

Organizational challenges ranked by how often they are raised
Coaching topics and trends across your program
Leadership capacities participants are developing

Explore organizational intelligence

Torch Organizational Insights report showing reported organizational challenges, response frequencies and a leadership-capacities callout, using sample program data — Organizational Insights: challenges raised in 360 feedback (sample program)View full size

Torch Coaching Themes report showing the leadership capacities being developed, a summary of what participants are focused on and a donut chart of conversation categories, using sample program data — Coaching Themes: topics participants are working on (sample program)View full size

For participants

Choose a coach who fits how you work.

Your matching profile helps Torch suggest three coaches. Compare their experience and coaching approach, then choose who you want to work with. Coaching focuses on the challenges and goals you bring to your sessions.

Three coach options, including a recommended match
Bios covering experience, industries and coaching approach
Optional Spark practice between coaching sessions

Explore human coaching

Torch participant screen titled Your coach options are ready, showing three coach cards with photos, a Recommended badge, View coach bio links and Select coach buttons — Coach selection in the participant view

For coaches

Coaching informed by your business.

Coaches can review the company’s goals for coaching alongside each participant’s focus areas and preferred coaching style. This context helps them connect personal development to the demands of the role and the business.

Company goals and organizational context
Program requirements and individual focus areas
The participant’s preferred coaching style

See how coaching works

Torch coach view of a partnership showing program requirements, the company’s goals for coaching, what is happening at the company, the participant’s focus areas and a coaching-style preference slider, with sample data — Program context in the coach view (sample data)

For financial controllers

Make an informed decision
about renewal.

Review the program’s cost alongside changes in leadership behavior and business performance. This illustrative renewal case brings coaching evidence and billable-hours data together, with the assumptions and revenue-based ROI calculation shown in full.

Explore the renewal case

Illustrative renewal case. All company, participant, outcome and financial data below are synthetic. Not actual Torch results.

View calculation ↗

Finance & business review

Is this program worth renewing?

Strategic Imperative: Increase Billable Hours

12-month engagement · 8 coached teams

RENEWAL POSITION · ILLUSTRATIVE

The case is strong.
Trace the return to the work.

More billable work. Observable leadership change. A renewal case connected to the people and teams in the program.

REVENUE-BASED ROI1,758%

Revenue uplift less the $158k package cost.
Not profit, cash ROI or an isolated coaching effect.

See the calculation

Billable hours, coached teams

23%80,000 → 98,400 over matched 12-month periods

Revenue-based ROI

1,758%Revenue uplift less program cost, divided by program cost. Not profit or causal ROI.Show the calculation ↗

Revenue uplift at a constant rate

$2.936m18,400 additional billable hours × $159.54 realized revenue per hour.Constant rate; before attribution and margin.

Torch program investment

$158k40 individually coached leaders
8 high-performance teamsSee what the package includes ↗

THE INVESTMENT

Who received coaching?

Individual leadership development, connected to the teams delivering the work.

One coaching package

12-month engagement

$158,000

Included in your program

Who / format	Included people
ExecutivesIndividual coaching	8 leaders
DirectorsIndividual coaching	12 leaders
ManagersIndividual coaching	20 leaders
High-performance teams8 high-performance teams	64 team participants

40 individual participants + 64 team participants − 24 in both formats = 80 unique people. One package covering the people and coaching formats shown.

High-performance teams

8 teams · 64 people

Advisory

3 teams · 24 people

Sharper scoping & delegation

Client delivery

3 teams · 24 people

Fewer handoff delays

Implementation

2 teams · 16 people

Faster decisions & ownership

The financial analysis follows these 8 teams.64 stable billable FTE in both periods. Individual-coaching and team-coaching effects are not separated.

BEHAVIOR → WORK → VALUE

What changed beyond sentiment?

Three complementary views of the same imperative: how leaders lead, how work moves, and what gets billed.

360 impact: changes others observed

Matched colleague-rater means · 1–5 scale

Pre / post

BeforeAfterComparison-adjusted score lift

Delegation+22.6% lift

3.14.0

Prioritization+18.2% lift

3.34.1

Decision-making+11.8% lift

3.44.0

Team accountability+15.6% lift

3.23.9

36 of 40 leaders with paired 360s. 216 matched colleague-rater pairs, averaged within each leader; self-ratings excluded. Comparison: 36 non-coached leaders. Four missing follow-ups are not counted as improvement.

How to read the 360 evidence

All values are illustrative. Each leader is equally weighted, not each rater. Percentage lift is (coached score change − comparison score change) ÷ the coached starting score × 100. It is a normalized change in the average 1–5 score, not a percentage increase in leadership effectiveness. All three percentages below use that same coached starting-score denominator. For a real case, show rater continuity, missing-data checks and uncertainty clustered at leader/team level. No significance, causal effect or confidence interval is claimed here.

Capacity	Coached score lift	Comparison adjustment	Net score lift
Delegation	+29.0%	6.5%	+22.6%
Prioritization	+24.2%	6.1%	+18.2%
Decision-making	+17.6%	5.9%	+11.8%
Team accountability	+21.9%	6.3%	+15.6%

The change in the work

Operational evidence

Project write-offs

6.2% → 4.1%Share of recorded time · −2.1 percentage points

On-time milestone delivery

76% → 88%Completed milestones · +12 percentage points

Median project handoff time

5.1 → 3.8 daysCompleted handoffs · 1.3 days faster

Corroboration, not extra dollars.These illustrative operating signals support the leadership-to-work story. They are not added to revenue benefits or treated as proof of causation.

See the financial breakdown ↗

Billable hours increased 23% across coached teams.

Matched full-year totals, not a month-12 run-rate extrapolation.

Constant team capacity

Coached teamsComparison growth scenario

Prior matched 12 months80,000 hours

12-month engagement98,400 hours

Additional billed work+18,400 hours

Per billable FTE: 1,250 → 1,537.5 hours. Same 64 FTE; not a headcount-growth effect in this scenario.

View the monthly data and comparison assumptions

Month	Prior period	Coached	Comparison scenario
1	6,400.0	6,600.0	6,784.0
2	6,300.0	6,650.0	6,678.0
3	6,700.0	7,400.0	7,102.0
4	6,500.0	7,450.0	6,890.0
5	6,900.0	8,050.0	7,314.0
6	6,600.0	8,100.0	6,996.0
7	6,600.0	8,400.0	6,996.0
8	6,800.0	9,000.0	7,208.0
9	6,800.0	9,000.0	7,208.0
10	7,000.0	9,500.0	7,420.0
11	7,000.0	9,600.0	7,420.0
12	6,400.0	8,650.0	6,784.0
Full-year totals	80,000	98,400	84,800

The comparison scenario applies 6% growth to the same baseline. It is an explicit synthetic assumption, not a validated counterfactual. A real study must match service mix, seniority, capacity, geography and pre-program trends, and account for demand, staffing, pricing and concurrent initiatives.

THE MONEY QUESTION

From billable hours
to revenue.

Follow the illustrative calculation from additional billed work to the return on the complete coaching package. All amounts are USD.

How the 1,758% is calculated

Requested scenario

Prior-year billable hours: 80,000
Engagement-year billable hours: 98,400
Additional billable hours: 18,400
Realized revenue per hourHeld constant, net of discounts and write-offs: × $159.54
Observed incremental revenue: $2,935,536
Torch program cost: − $158,000
Revenue uplift less program cost: $2,777,536

REVENUE-BASED ROI

($2,935,536 − $158,000) ÷ $158,000

1,758%Rounded from 1,757.93%. This is not contribution profit, cash ROI or an isolated coaching effect.

Existing Spark product view with a delegation conversation and roleplay scenarios for feedback and self-advocacy — Spark reflection and practice scenarios

Practice the conversations
you need to have.

Preparing to give difficult feedback, delegate a project or ask for more responsibility? Rehearse with Spark before the real conversation, or use it to work through a challenge between coaching sessions.

Choose a situation.

Use a Torch roleplay scenario or create one around a conversation you’re preparing for.

Rehearse your response.

Try different ways to explain your point and respond to the other person.

Decide what to try at work.

Use what you learned in the real conversation, or discuss it with your coach.

Explore Spark AI

Available alongside human coaching or as a standalone experience.

Start with what your
business needs to change.

Work with Torch to choose the coaching format, practice and measures that fit your goals. Focus on a specific business priority or support development across your leadership team.

How Torch works

Help leaders adapt to AI at workAI readiness Improve how leaders and teams performPerformance Connect leadership behavior to company prioritiesAlignment

Let’s talk about your
coaching program.

Tell us who you want to support and what needs to change. We’ll show you how Torch could fit.

Request your consultation