Leadership coaching.
Real customer stories.

Explore how organizations shape coaching around the work their leaders need to do, and what participants report along the way.

Find a story by outcome

Two colleagues in conversation in a Tripadvisor workplace

Performance

Development that fits the leader.
Progress that shows up in the work.

Personal, relevant development that fits a demanding work week.

83%of coached respondents reported large or very large progress towards their goals.

Read the Tripadvisor story

“Coaching has been a game changer. Leaders are prioritizing the time for coaching within their busy schedules, and growing in ways that truly matter – to them and to the organization. We’re excited to expand this opportunity to new levels of the organization, and to customize the experience for each.”

Amy WeinerSenior Organizational Development & Leadership Specialist, Tripadvisor

Change management

FICO

95%of coached leaders reported measurable, performance-improving behaviour change.

Technical leaders navigating business transformation, at scale.

Read the change management story

Initiative

Zendesk

91%reported increased motivation to take on more responsibility and own their careers.

Giving people confidence to step forward and take responsibility.

Read the initiative story

Retention

Globally recognized technology company

19%lower likelihood of leaving among coached employees than matched, uncoached peers.

Development and career growth within the organization.

Read the retention story

Adaptability

Major global social media company

92%of surveyed individual contributors agreed they could be more effective in their role.

Rethinking familiar approaches as the work changes.

Read the adaptability story

Alignment

Globally recognized accommodation marketplace

100%of surveyed respondents reported moderate to very large progress on their coaching goals, in each reported cohort.

Connecting individual development with organizational insight.

Read the alignment story

Each story sets out the program and the evidence behind its results.

From the people who brought
coaching to their organizations.

Different organizations.
Different coaching needs.

More programs from the Torch customer story collection.

Reddit scales leadership development for every level

Reddit needed a scalable way to help emerging leaders grow while aligning with its values-driven culture. Traditional programs didn’t offer the flexibility or personalization leaders required.

How the program worked

Torch partners with Reddit to provide personalized coaching that equips emerging leaders with the tools to grow, develop their skills, and align with the company’s mission.

“My coach played a crucial role in empowering me to become an effective problem-solver”

Alex GanesTalent Development Manager, Reddit

CrossCountry prepares the next generation of directors

CrossCountry Consulting needed to support its Associate Directors in confidently stepping into Director roles, addressing their unique challenges and aligning with growth goals.

How the program worked

Torch provides one-on-one coaching tailored to participants’ unique needs, incorporating goal tracking, peer feedback, and experienced business coaches to deliver relevant and scalable leadership development.

Twitch develops confident managers and leaders in a hybrid world

Twitch needed to support managers and internal employee resource group (ERG) leaders in a way that tailored development to individual needs, matched the demands of hybrid work, and fostered leadership skills at scale.

How the program worked

Torch provides tailored coaching to help managers and ERG leaders build empathy, accountability, and leadership skills, empowering them to succeed in Twitch’s fast-paced work environment and effectively support their teams and communities.

“I highly recommend working with Torch because they are a partner.”

Tabitha NelsonTalent Program Manager, Twitch

Torch practices what we coach

Leadership development begins within Torch’s own organization.

How the program worked

We’ve built our company around the principles we preach. All employees have access to coaching, and our leadership team openly shares their growth journeys and learnings. This firsthand experience shapes everything from our product roadmap to our daily practices, creating a culture of continuous development.

Global apparel leader

Global apparel leader empowers women leaders

A global apparel leader recognized that women in their organization were running into systemic barriers that held them back from advancing. However, traditional development programs weren’t effectively addressing challenges like gender bias and impostor syndrome. At the same time, the company wanted to provide better support for its women leaders as they navigated organizational transitions.

How the program worked

We designed targeted group coaching sessions for women leaders, creating a supportive space for participants to build confidence, develop leadership skills, and strengthen their professional networks. Participants worked together to address shared challenges and accelerate their career growth.

Global biotech leader

Global biotech leader scales culture during rapid growth

A global operations team faced the ultimate balancing act: maintaining their people-centered culture while scaling at unprecedented speed. They needed leaders who could drive performance and retain talent during transformation, without losing their human touch.

How the program worked

They partnered with Torch to launch a two-tier program: individual coaching for directors and group coaching for managers. This approach made leadership development a natural part of their daily work, combining personal growth with peer learning.

Global insurance leader

Global insurance leader's path to leadership excellence

A global insurance leader recognized that developing great managers takes more than traditional training. They wanted to create a coaching culture that would consistently develop confident, effective leaders.

How the program worked

We created a tailored leadership program that combines six months of unlimited one-on-one coaching with a custom 360 assessment aligned with their leadership framework. This approach helped managers tackle key challenges and accelerate their growth.

Global manufacturer

Global manufacturer transforms director-level leadership

A Fortune 500 manufacturing company needed to strengthen its director-level leadership pipeline while improving retention and engagement. Traditional development programs weren’t delivering the deep, lasting impact they needed for their global organization.

How the program worked

Torch partnered with the company to create a coaching program focused on self-awareness, open communication, and practical leadership experiments. Each director worked closely with a coach to gain new insights, overcome barriers, and create meaningful change across their teams.

In their own words.

Participants reflect on the work they did with their coaches.

“The real value of coaching comes from the continuous journey of reflection, learning, and applying new perspectives in your daily work. It challenges you to step out of your comfort zone and think in ways you may not have considered before.”

Azam MahmudSenior Sourcing Manager

Read Azam’s experience

Before Coaching

Azam felt overwhelmed by leadership responsibilities, struggling with stakeholder management and team conflicts. He spent his days reacting to problems rather than leading proactively.

Lightbulb Moment

Through coaching, Azam realized that self-awareness, not just new skills, was essential for growth. Understanding his own patterns became the foundation for improvement.

Lasting Impact

With better self-awareness, Azam developed more intentional communication and stronger strategic thinking. His team collaboration improved, creating a more supportive workplace.

Passing the Torch

Azam discovered that coaching wasn’t about getting answers from others, it was about unlocking his own potential and finding personal solutions.

“The work I did with my coach went far beyond the professional sphere, it went to the core of who I am and what I value. I’ve taken away invaluable life lessons from this experience, not just career guidance.”

Malvika MenonAssociate Creative Director

Read Malvika’s experience

Before Coaching

Malvika faced the challenges of first-time management with uncertainty. She worked to keep her team motivated while questioning her own path and purpose as a leader. Finding direction felt like a double challenge – she needed to guide both her team and herself.

Lightbulb Moment

During coaching, Malvika discovered something unexpected. What began as professional development transformed into a journey of personal discovery, helping her understand her core values and identity.

Lasting Impact

The impact of coaching shows in all of Malvika’s interactions. Whether working with her team, stakeholders, or senior leadership, she approaches each situation with greater awareness, always checking that her actions reflect her values.

Passing the Torch

Through her experience, Malvika learned that growth often means facing uncomfortable truths about yourself. She discovered that acknowledging these challenges became the foundation for becoming her best self.

“I am 100% confident I would not have reached some of my goals, or weathered some of my career challenges so successfully without my coaches.”

Hilary NewmanGlobal Head of Support

Read Hilary’s experience

Before Coaching

Hilary faced the challenge of transitioning to a new industry. Her primary concern was building credibility quickly and ensuring her experience would be properly valued in this unfamiliar environment.

Lightbulb Moment

Through coaching, Hilary discovered an important truth: no matter how experienced you are, there’s always space for growth and learning. This realization shifted her perspective on professional development.

Lasting Impact

The coaching experience helped Hilary embrace continuous learning. She found that being open to growth actually enhanced her credibility and impact in the new industry.

Passing the Torch

Hilary learned that you don’t need to have everything figured out before seeking coaching. The journey itself helps reveal the areas where growth will be most valuable.

What could change for your leaders?

Become a Torch Changemaker.

Request your consultation

Leadership coaching.Real customer stories.

Development that fits the leader.Progress that shows up in the work.

Change management↗

Initiative↗

Retention↗

Adaptability↗

Alignment↗

From the people who broughtcoaching to their organizations.

Different organizations.Different coaching needs.

Reddit scales leadership development for every level

CrossCountry prepares the next generation of directors

Twitch develops confident managers and leaders in a hybrid world

Torch practices what we coach

Global apparel leader empowers women leaders

Global biotech leader scales culture during rapid growth

Global insurance leader's path to leadership excellence

Global manufacturer transforms director-level leadership

In their own words.

Before Coaching

Lightbulb Moment

Lasting Impact

Passing the Torch

Before Coaching

Lightbulb Moment

Lasting Impact

Passing the Torch

Before Coaching

Lightbulb Moment

Lasting Impact

Passing the Torch

What could change for your leaders?

Leadership coaching.
Real customer stories.

Development that fits the leader.
Progress that shows up in the work.

Change management

Initiative

Retention

Adaptability

Alignment

From the people who brought
coaching to their organizations.

Different organizations.
Different coaching needs.