Listening is one of those essential managerial skills that sounds simple, and is anything but. In a review of research on listening, social scientists uncovered something that they call the listening paradox: listening becomes harder as it becomes more important to do so. One tip that they offer to address this challenge is changing listening structures inside your workplace – in other words, “the procedures, norms and practices that structure how listening occurs.” For instance, why not use a round-robin structure for your next meeting, facilitating listening by encouraging everyone to go around the room and share their thoughts and ideas? You can find the research synopsis here.
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