“This is the crux of management: It is the belief that a team of people can achieve more than a single person going it alone. It is the realization that you don’t have to do everything yourself, be the best at everything yourself, or even know how to do everything yourself. Your job, as a manager, is to get better outcomes from a group of people working together.”
“When you build a coaching habit, you can more easily break out of three vicious circles that plague our workplaces: creating overdependence, getting overwhelmed and becoming disconnected.”
“But Bill made it okay to bring love to the workplace. He created a culture of what people who study these things call “companionate” love: feelings of affection, compassion, caring, and tenderness for others. He did this by genuinely caring about people and their lives outside of work, by being an enthusiastic cheerleader, by building communities, by doing favors and helping people whenever he could, and by keeping a special place in his heart for founders and entrepreneurs. Love is part of what makes a great team great. Yes, this was a natural part of Bill’s personality—he was way more ebullient than most of us! But it was also something he likely learned from football.”
“If we want people to fully show up, to bring their whole selves including their unarmored, whole hearts—so that we can innovate, solve problems, and serve people—we have to be vigilant about creating a culture in which people feel safe, seen, heard, and respected.”
- Emails should contain as few words as possible.
- Make it easy to see your central point at a glance, in one screen.
- Never send an email that could emotionally affect another person unless it’s pure positive feedback.
- Emotional issues must be discussed by phone; email should be used only to book a time for a call.
- If you accidentally break rule number four, phone the person immediately, apologize, and discuss the issue by phone.”