AI readiness in practice: Leading with people, not just tools

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AI is changing how we work but most companies are getting AI readiness wrong. The technology works. What’s not working is how organizations are preparing their people to actually use it. 95% of AI pilots fail. Not because of bad technology, but because companies treat adoption like an IT project instead of a leadership transformation.

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What works when you lead with people

What happens when you treat AI readiness like a people transformation, not an IT project? In this conversation hosted by Achieve Engagement, Torch CEO Heather Conklin and Zapier Chief People Officer Brandon Sammut show you exactly what works.

Brandon didn’t wait for consensus at Zapier. Heather sees the pattern across hundreds of companies navigating this shift. In 60 minutes, they break down:

The three paths to AI adoption, and why most companies get stuck in the first two

Why Brandon retired 50% of his team's activities to create space for AI transformation

How small experimentation pods prove what's possible (then you scale the learning)

Why fixing your foundation matters more than buying better tools

The gap is widening

Companies treating AI like a tech project are watching pilots fail. Companies building leadership capacity are pulling ahead. That gap grows every quarter.
By 2030, 70% of skills will change because of AI.

The organizations that thrive won’t just adopt new tools. They’ll develop leaders who can navigate complexity, build trust under pressure, and help people reimagine work instead of just automating it. Watch this conversation to see it in practice, then explore how Torch builds that capacity at scale.

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The gap between AI adoption and impact is leadership

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