SUCCESS STORIES
See how top companies empower leaders with contextual coaching
Reddit needed a scalable way to help emerging leaders grow while aligning with its values-driven culture. Traditional programs didn’t offer the flexibility or personalization leaders required.
Torch partners with Reddit to provide personalized coaching that equips emerging leaders with the tools to grow, develop their skills, and align with the company’s mission.
“Torch helped us break through traditional limits. Our people feel supported and inspired to lead, no matter where they are in their careers.”
Tiffany Madge
Senior Program Manager, Reddit
Leadership capacities advanced across the company. Participants stepped into senior roles more quickly, and teams reported feeling supported and connected to Reddit’s core values.
CrossCountry Consulting needed to support its Associate Directors in confidently stepping into Director roles, addressing their unique challenges and aligning with growth goals.
Torch provides one-on-one coaching tailored to participants’ unique needs, incorporating goal tracking, peer feedback, and experienced business coaches to deliver relevant and scalable leadership development.
“Our partnership with Torch, as well as the executive coaching we’ve been able to offer our leaders, is one of the things I’m most proud of in my entire career. It’s been so impactful and such a differentiator for CrossCountry. We have people who say this program changed their life, that this was the most meaningful thing they’ve ever done.”
Alycia McGonegal
Organizational Development Director, CrossCountry Consulting
Leaders gained the confidence and skills to step into more senior roles. Teams reported stronger collaboration and alignment, and participants described the coaching experience as transformative for their personal and professional growth.
Senior leaders wanted professional development that felt personal, relevant, and flexible enough to fit their busy schedules. The L&D team saw an opportunity to elevate their existing programs with a customized approach that would complement their development initiatives.
Torch provides personalized coaching to senior leaders, offering tailored support through smart coach matching and real-time feedback tools. The program fits seamlessly into leaders’ schedules and aligns with their growth goals.
“Coaching has been a game changer. Leaders are prioritizing the time for coaching within their busy schedules, and growing in ways that truly matter – to them and to the organization. We’re excited to expand this opportunity to new levels of the organization, and to customize the experience for each.”
Amy Weiner
Senior Organizational Development & Leadership Specialist, Tripadvisor
Leaders were highly engaged with the program, gaining confidence, readiness for bigger responsibilities, and improved coaching skills. As a result of the program’s success, Tripadvisor has since expanded coaching across multiple development initiatives.
Twitch needed to support managers and internal employee resource group (ERG) leaders in a way that tailored development to individual needs, matched the demands of hybrid work, and fostered leadership skills at scale.
Torch provides tailored coaching to help managers and ERG leaders build empathy, accountability, and leadership skills, empowering them to succeed in Twitch’s fast-paced work environment and effectively support their teams and communities.
“Torch transformed how we develop leaders. The impact is felt across teams, from stronger connections to better results.”
Gina Greenwalt
Director of People Development & Inclusion, Diversity, Equity, Belonging, Twitch
Managers and ERG leads feel more supported and confident in their ability to adapt to future challenges and Twitch has built development programs capable of scaling in alignment with business needs.
FICO needed a way to help its globally dispersed, highly skilled workforce grow into confident leaders. Traditional programs just weren’t cutting it for their people or their goals.
Torch provides tailored coaching journeys, helping FICO leaders focus on their strengths, improve interpersonal skills, and build the confidence to take on bigger challenges.
“This program is helping our leaders grow while inspiring their teams. It’s been a transformative journey for everyone involved.”
Richard Deal
Chief HR Officer, FICO
Leaders feel more confident taking risks and are ready for new challenges. Engagement and retention among high-potential employees improved, and FICO is expanding the program to reach even more people.
While many coaching platforms have concerning Glassdoor ratings and struggle with internal culture, we knew that reimagining leadership development had to start with our own organization. We couldn’t credibly guide others’ transformation without embodying it ourselves.
We’ve built our company around the principles we preach. All employees have access to coaching, and our leadership team openly shares their growth journeys and learnings. This firsthand experience shapes everything from our product roadmap to our daily practices, creating a culture of continuous development.
Our commitment to practicing what we coach has transformed how we operate and innovate. Our product decisions emerge from real coaching experiences, not theory. Our teams collaborate with genuine psychological safety, and our leaders embody the capacities we help customers develop. This authentic approach means you’ll partner with a company that truly understands transformative leadership because we live it every day.
A global apparel leader recognized that women in their organization were running into systemic barriers that held them back from advancing. However, traditional development programs weren’t effectively addressing challenges like gender bias and impostor syndrome. At the same time, the company wanted to provide better support for its women leaders as they navigated organizational transitions.
We designed targeted group coaching sessions for women leaders, creating a supportive space for participants to build confidence, develop leadership skills, and strengthen their professional networks. Participants worked together to address shared challenges and accelerate their career growth.
The program delivered transformative results. Every participant reported significant growth from the group coaching experience, highlighting marked improvements in decision-making, confidence, and their ability to overcome impostor syndrome.
A global operations team faced the ultimate balancing act: maintaining their people-centered culture while scaling at unprecedented speed. They needed leaders who could drive performance and retain talent during transformation—without losing their human touch.
They partnered with Torch to launch a two-tier program: individual coaching for directors and group coaching for managers. This approach made leadership development a natural part of their daily work, combining personal growth with peer learning.
Directors grew through personalized coaching, becoming more self-aware and strategic. Group coaching participants built peer networks and mastered key skills. All participants found coaching valuable, reporting stronger communication abilities and increased confidence in leading their teams.
A global insurance leader recognized that developing great managers takes more than traditional training. They wanted to create a coaching culture that would consistently develop confident, effective leaders.
We created a tailored leadership program that combines six months of unlimited one-on-one coaching with a custom 360 assessment aligned with their leadership framework. This approach helped managers tackle key challenges and accelerate their growth.
The program transformed how managers lead their teams, with participants reporting stronger team relationships, enhanced communication abilities, and a more developed growth mindset that continues to shape their leadership approach.
A Fortune 500 manufacturing company needed to strengthen its director-level leadership pipeline while improving retention and engagement. Traditional development programs weren’t delivering the deep, lasting impact they needed for their global organization.
Torch partnered with the company to create a coaching program focused on self-awareness, open communication, and practical leadership experiments. Each director worked closely with a coach to gain new insights, overcome barriers, and create meaningful change across their teams.
Directors report feeling more confident leading and have stronger, more engaged teams. Retention rates improved, and the program sparked a culture of coaching that’s making waves across the organization. Thanks to its success, the program is growing—and those coached leaders are now helping others develop, too.
Leadership coaching that changes everything
“Our partnership with Torch, and the coaching we’ve offered our leaders, has been life-changing. People call it the most meaningful development experience they’ve ever had.”
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Alycia McGonegal
Organizational Development Director, CrossCountry Consulting
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