Redfish Labs, Inc. dba Torch Leadership Labs
Redfish Labs, Inc. dba Everwise

Torch Subprocessors

As part of our commitment to transparency and security, please find a list of sub-processors that Torch engages.

About Subprocessors

What is a subprocessor?
A subprocessor is a vendor that provides functionality or capability to our existing platform that results in value to the customer.

What safeguards are in place for subprocessors?

• Due Diligence:
  • Torch uses a commercially reasonable risk-based selection process that requires evaluation of the security, privacy, and confidentiality practices of all subprocessors.
• Contractual Safeguards:
  • Torch maintains contractual integrity by requiring all sub-processors sign a Data Processing Agreement (DPA). This agreement sets forth a set of security measures, GDPR SCC’s, and other legal requirements.
• Continuous Review:
  • All subprocessors are considered critical vendors and are subject to our annual vendor review process.

 

Customer Rights

Customers have the right to:

• Be notified of new subprocessors.
  • This page will be updated within 30 days of introducing a new sub-processor.
• Object to a new sub.
  • Please reach out to security@torch.io to provide a formal objection to one of our sub-processors.

List of Torch Subprocessors

Platform Subprocessors: The following systems provide capability and enhance the end-user experience.

 

 

 

Name of Subprocessor	Purpose of Processing	Location
AWS	Cloud infrastructure services.	U.S.
Cronofy	Session scheduling services	U.S.
Twilio	Integrated video meeting and email services	U.S
Whereby	Video conferencing service	U.S
Unbounce	Landing page optimization services	U.S.
Postmark	End-user communications provider	U.S.
Sendwithus	Email template management	U.S.
Qualaroo	Survey tool	U.S.
Slack	Torch Community	U.S.
Ziggeo	Integrated video recording services	U.S.

Internal Subprocessors: The following systems provide internal development, strategy, and planning capabilities.

Name of Subprocessor	Purpose of Processing	Location
Atlassian	Customer support services.	U.S.
StitchData	Data integration tool	U.S.
Salesforce	Customer support services.	U.S.
Google Workspace	Facilitation of coach and user correspondence.	U.S.
Preset	Advanced business analytics.	U.S.
Cube	Advanced business analytics.	U.S.
Airbyte	Data integration tool	U.S.
DBT	Data transformation tool	U.S.
Tray.io	System Integration	U.S.

Security Subprocessors: The following systems provide security capabilities.

Name of Subprocessor	Purpose of Processing	Location
DataDog	Application logging.	U.S.
Sentry	Application logging.	U.S.
LogRocket	Application logging.	U.S.