Torch Leadership Labs
Torch Subprocessors
As part of our commitment to transparency and security, please find a list of sub-processors that Torch engages.
About Subprocessors
What is a subprocessor?
A subprocessor is a vendor that provides functionality or capability to our existing platform that results in value to the customer.
What safeguards are in place for subprocessors?
- Due Diligence:
- Torch uses a commercially reasonable risk-based selection process that requires evaluation of the security, privacy, and confidentiality practices of all subprocessors.
- Contractual Safeguards:
- Torch maintains contractual integrity by requiring all sub-processors sign a Data Processing Agreement (DPA). This agreement sets forth a set of security measures, GDPR SCC’s, and other legal requirements.
- Continuous Review:
- All subprocessors are considered critical vendors and are subject to our annual vendor review process.
- Customer Rights
Customers have the right to:
- Be notified of new subprocessors.
- This page will be updated within 30 days of introducing a new subprocessor.
- Object to a new sub.
- Please reach out to [email protected] to provide a formal objection to one of our sub-processors.
List of Torch Subprocessors
Platform Subprocessors: The following systems provide capability and enhance the end-user experience.
| Name of Subprocessor | Purpose of Processing | Location |
| AWS | Cloud infrastructure services. U.S. | U.S. |
| Cronofy | Session scheduling services | U.S. |
| Twilio | Integrated video meeting and email services | U.S. |
| Whereby | Video conferencing service | U.S. |
| Unbounce | Landing page optimization services | U.S. |
| Postmark | End-user communications provider | U.S. |
| Sendwithus | Email template management | U.S. |
| Qualaroo | Survey tool | U.S. |
| Slack | Torch Community | U.S. |
| Ziggeo | Integrated video recording services | U.S. |
Internal Subprocessors: The following systems provide internal development, strategy, and planning capabilities.
| Name of Subprocessor | Purpose of Processing | Location |
| Atlassian | Customer support services. | U.S. |
| StitchData | Data integration tool | U.S. |
| Salesforce | Customer support services. | U.S. |
| Google Workspace | Facilitation of coach and user correspondence. | U.S. |
| Preset | Advanced business analytics. | U.S. |
| Cube | Advanced business analytics. | U.S. |
| Airbyte | Data integration tool | U.S. |
| DBT | Data transformation tool | U.S. |
| Tray.io | System Integration | U.S. |
Security Subprocessors: The following systems provide security capabilities.
| Name of Subprocessor | Purpose of Processing | Location |
| DataDog | Application logging. | U.S. |
| Sentry | Application logging. | U.S. |
| LogRocket | Application logging. | U.S. |